Shipping policy

Effective as of 01/04/2026

ARTICLE 24 - SHIPPING AND DELIVERY

Shipping: 24-48 business hours (Monday to Friday)

Delivery: 3-5 business days (Monday to Friday)

Delivery times may vary depending on the delivery location. The delivery times provided on the website, in offers, in confirmations, and/or in sales contracts are indicative and non-binding but will be honored as much as possible. For reference, the maximum delivery time is 15 business days.

Once a tracking number is provided, it confirms that your package has been shipped. Please note that we cannot create tracking numbers without carrier confirmation. However, tracking information may not always be updated in real time by the carrier.

If you encounter any issues with the delivery of your order or have concerns about tracking updates, please don’t hesitate to contact us, and we will do our best to assist you.

If you are located in the United Kingdom, Canada, or Australia, please note:
We comply with local consumer protection regulations regarding delivery times. If delivery cannot be fulfilled within 30 days (UK standard) or within a reasonable timeframe (Canada and Australia standards), you are entitled to request a full refund.